Privacy and GDPR Policies

Privacy Policy

Smartcare India ("we", "us", "our”, Smartcare” or "Company") operates the website and provides healthcare platform for healthcare professional, patient and other users. This policy applies to our website as well as to the services and applications we provide, collectively known as the "Services". Smartcare is committed to ensuring that your personal information shared over our Site and/or Services is protected and kept confidential. By accepting our Company’s Terms of Use or providing information to us via our Site, you consent to the use and disclosure of information provided by you during the course of our services including sensitive personal information and as required by law. Please note that the use and disclosure of such information is also subject to the practices of the healthcare providers with whom you may interact through the Services, as described in the Notice of Privacy Practices, which is provided to you by such providers. To opt into emails, adjust your email and data preferences, or opt out of further communications, go to:


Personal information is defined under Rule 2(1)(i) of the SPI Rules, 2011. It means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. Sensitive personal information is given under Rule 3 of the SPI Rules, 2011. It means personal information which includes passwords, financial information, physical, psychological and mental health conditions, sexual orientation, medical records and history, biometric information, etc. Smartcare collects other information that you voluntarily submit. Privacy is of the utmost importance so we are committed to protecting and keeping confidential all information that identifies an individual whether or not it relates to an individual’s past, present, or future physical or mental health condition.

SmartCare’s main focus is providing a platform to allow individuals and other users to receive telehealth Services from various healthcare providers. Smartcare collects information solely for the purposes of providing the Services, marketing and promoting our Services to you, and for market research data. We use this information ourselves and share it as needed with our partners solely for their performance of contracted services for us. We may also collect information for marketing, user experience monitoring and improvement, and related business purposes. We do not sell information that we collect.

Smartcare maintains web logs to record data about all visitors who use the Site and interact with the Services and we will store this information. These logs may contain IP address information, type(s) of operating system(s) you use, the date and time you visited the site, and information about the type of device you use to connect to the Services and the Site pages you visited. All the web logs are stored securely and are accessible to a very limited number of employees and contractors as required. Those with access to this data adhere to strict guidelines regarding user data security and privacy.

Collecting IP addresses is standard practice and done automatically by many websites, applications, and other services. We use IP addresses to calculate usage levels of the Site, help diagnose problems with our servers, administer our Site, and monitor regions from which you navigate to our Site. You may be asked to submit personal information if you sign up for a demo, register for an event, access our free content, or make similar requests. Examples of free content include webinars, case studies, videos, and white papers. We may collect your name, job title, email address, phone number, and certain information about your company. We use this information to contact you about your request (such as a demo request or submitting a form asking for more information on our products and services) or provide you with requested content. If you submit any personal information that is not your own, you represent that you have the authority to do so and to permit us to use that information in accordance with this Privacy Policy. If you contact us with a question, comment, or complaint, we may collect your name and contact information (such as your email address or mailing address) in order for us to respond to your request. We may also keep a record of the correspondence in order to assist you in the future.

If you sign up to receive marketing communications from SmartCare, we will collect your name and email address in order to email you regarding products and services that you have indicated are of interest to you. You may also be added to our marketing list when you create a SmartCare.

If you apply for a job at Smartcare, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.


If you would like to access, correct, amend, remove, obtain a copy, or limit the use of any information about you that has been collected and stored by Smartcare, please notify our Data Protection Officer, Vaibhav Tripathi, by

For your protection, we may need to verify your identity before fulfilling your request to access, correct, amend, remove, obtain a copy, or limit the use of your personal information. We will use the email address from your request to identify the information that the company has collected and stored. We will respond to your request at our earliest convenience and in compliance with the applicable law.

We may need to retain certain information for record keeping compliance, to complete transactions that you began prior to requesting such access, change or deletion, or in the event that you have an active account using our software and/or the Services. In general, we will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

You have the ability to opt in to receiving messages from Smartcare, to opt out of receiving direct marketing or market research information, or to adjust your specific email preferences. By actively opting into emails from Smartcare, you agree that your information may undergo processing including updating your record to reflect your affirmative request to receive emails and tracking within those emails such as when you open them and when you click on links. We use that data to determine which content resonates with you to personalize your experience with us and for other marketing purposes, such as determining your interest in our Services. If you do not want to have your data processed in this manner, you can opt out of emails from Smartcare or you can abstain from opting into communications. We include a link to change your email preference or opt out on all marketing communications.

Please note that you may continue to receive certain transactional and account-related messages from us after opting out, such as system outage alerts.


Smartcare may collect and process information about your use of the Services, such as the Site pages you visit, the website you came from and some of the searches you perform. We use this information to help improve the contents of the Site and the Services and to compile aggregate statistics about individuals using our Site and the Services for internal, market research purposes. In doing this, we may install “cookies” that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A cookie is a small piece of information, which is sent to your browser and stored on your computer or other device. Cookies do not damage your device. You can set your browser to notify you when you receive a cookie. This will enable you to decide if you want to accept it or not. If you do not accept cookies, you may not be able to use all functions of this site. We may obtain the services of outside parties to assist us in collecting and processing information collected through cookies. Smartcare may also use internet tags (also known as action tags, web beacons, single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) and cookies through the Services and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP address) in a foreign country. These tags/cookies may be placed both on online advertisements that bring users to the Services and on different pages of the Site. We use this technology to measure the visitors’ responses to the Site and the Services and the effectiveness of our advertising campaigns (including how many times a page is opened and what information is consulted) as well as to evaluate your use of the Services. The third-party partner or the web analytical service partner may be able to collect data about visitors to the Site and other sites because of these internet tags/cookies, may compose reports regarding the Site’s activity for us and may provide further services which are related to the use of the Site and the internet. They may provide such information to other parties, if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website (We are not affiliated with the Networking Advertising Initiative in any way.) If you opt out, please be advised that your user experience will be affected.


When you download or use apps created by us (e.g., to deliver the Services), we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results and other personalized content. Most mobile devices allow you to turn off location services.


Smartcare may use non-personal information to analyse data into useful information. This process of data mining is done in the aggregate, is non-personal, and allows the Company to find correlations and patterns in the data.

The company does not provide any personal information to third party sites that display our interest-based ads. However, third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards.


Smartcare shares information as permitted by law and as authorized by you as described in the Terms of Use, this Privacy Policy, or otherwise. We do not sell personal information that we collect. Smartcare employs third parties to perform functions on our behalf. Examples include technical assistance, analysing data, and providing marketing assistance. They have access to anonymized and non-anonymized personal information needed to perform their functions but may not use this information for other purposes. Access to this information will permit them to provide services more efficiently and effectively to you and to us. For example: your IP address may be used to estimate your location and personalize your experience with the Services; we may share information such as IP address, user name, email address, and cookie and web beacon information with third parties in order to tailor advertising to our various market segments; your IP address and email address and the page you are viewing may be shared with a third party that operates the “chat” feature for our Services; and aggregate data about IP addresses, pages loaded, time to load pages and errors encountered may be used by third-party performance monitoring and improvement products. These third parties may be required to disclose information, as described in the section below entitled "Disclosures in Accordance with Law." In some regions, Smartcare partners with local resellers to offer our products and services. If you are located in those regions, we may share personal information with those partners for customer relationship management or email marketing purposes.


Smartcare uses account information in a password-protected environment as a security measure to protect your data. We use administrative, physical, and technical safeguards to protect data. We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and data encryption. We use industry standard SSL/TLS encryption to enhance security of electronic data transmissions. In addition, Smartcare urges you to take precautionary measures in maintaining the integrity of your data. Please be responsible for making sure no one can see or access your account and log-in/password information.

If you use our Services through a potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your employer’s or such other site’s privacy and security policy with respect to Internet use. Smartcare is not responsible for your handling, sharing, re-sharing and/or distribution of your information. Moreover, if you forward information electronically to another person on or off the Service, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.


As noted above, the Company may be a Business Associate of healthcare providers who use our Services. We may share information with healthcare providers who provide services to individuals, and they share information with us, for purposes related to treatment, payment, and healthcare operations, and otherwise as agreed or authorized by you. In some cases, our Site contains links to other sites that are not directly affiliated with SmartCare. We do not share your personal health information or personal information with those sites (unless you specifically authorise such sharing) and are not responsible for their privacy procedures. We encourage you to learn their privacy policies.


Smartcare discloses personal information about you as required or permitted by law, including complying with legal process (for example, we may disclose your information as necessary to comply with an authorised civil, criminal, or regulatory investigation). Regulation 3(7) of the Information Technology (Intermediaries guidelines) Rules, 2011 requires Smartcare to fully cooperate with law enforcement agencies in identifying those who use the website or engage in activities listed in Para 5 of the Agreement on terms and conditions of use. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. The regulation further requires Smartcare to remove any information/content on obtaining knowledge either by itself or through an affected person in in writing and also inform the user of non-compliance. As mandated under law, Smartcare will preserve such information and associated records for at least ninety days for investigation purposes. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.


Parents are advised to monitor the online activities of their children of minor age group. There are parental tools available to create a child friendly environment for browsing. These tools can prevent minors from disclosing their identity, location etc without permission. We at SmartCare respect the privacy of children who might use the application and services of SmartCare.


Smartcare may amend this Privacy Policy in the future. In the event changes are made, we will be sure to post changes at the Site and at other places we deem appropriate.


If you have any questions or suggestions on ways, we can improve our privacy policy with respect to personal information, please email us at