Question 1

What is the minimum age to create an independent account on SmartCare?

Accepted Answer

18 years as per the law.

Question 2

I am a Doctor and would like to try this software for few days or weeks. Can I have a free trial?

Accepted Answer

Yes, but it depends on the promotion and campaign at that point of time when you are looking for our services. You are always welcome to contact our customer care to check on them.

Question 3

How long I can have trial period?

Accepted Answer

It depends on the promotion policies and the agreed time when you opt for trial.

Question 4

Can I cancel my subscriptions at any time?

Accepted Answer

Yes. You account shall be marked for cancellation however you will have access until your current subscription expires

Question 5

Can I convert the trial account to paid anytime during trial period?

Accepted Answer

Yes.

Question 6

Will I lose any data from trial period after converting to paid subscription?

Accepted Answer

No. You will have access in a very same way to access all your data.

Question 7

If I have 2 clinics, do I need to have 2 login accounts?

Accepted Answer

No, you just need only one login account to access both the clinics. its very easy to switch the clinic when you login

Question 8

Will I get any training material to use the software?

Accepted Answer

We do provide training material to our users which is very detail and simple. We also do have toll free number where our customer care executives are eager to help you in need.

Question 9

Do I need to pay monthly fee for registering as a patient?

Accepted Answer

No, for patients our services are completely free.

Question 10

What if I do not convert my account to paid within the trial period?

Accepted Answer

You may lose access to your data. We shall delete all your data within 90 days. If you wish to change your decision, you can have access again within the grace period

Question 11

If I convert my account to paid during trial period, would I lose the days from trial period

Accepted Answer

No. your paid subscription would start after completion of the trial period even if you choosing to convert to paid subscription on the day

Question 12

Can I add or remove doctors or staff anytime in my subscription

Accepted Answer

Yes, it can be done anytime. If you add, you pay only for the added services. In case you remove users, from next billing cycle you will pay only for the remaining services

Question 13

Do I need to provide my card details to avail services during trial period?

Accepted Answer

Yes, we need your card details to verify your account and identity. However, you will not be charged until your trial period ends.

Question 14

I have 2 clinics in 2 different locations. Do I need to buy two subscriptions?

Accepted Answer

No, you need to have only one subscription and for other location you just would need to buy only clinic module.

Question 15

Is my data safe on SmartCare?

Accepted Answer

Our servers are hosted with HIPPA compliance on Amazon cloud. Its is considered highly secured platform.

Question 16

I am not an Indian Citizen but currently staying in India. I do not own any of the ID proof provided by Indian government. Will I be able to use SmartCare app for appointments?

Accepted Answer

Yes. SmartCare app could be used by any citizen. Only thing we check is, the account holder should be at least 18 years old to avail services in India. As of now our services are available in India.

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